Set up your Conversations features
- Customize your chat widget appearance
- Set advanced customization for your chat widget
- Customize your chat operator profile
- Set up different availability settings for each agent
- Change my Conversations notification settings
- Set up Chatbot scenarios
- Set up a Contact form bot - Part 1: Choose when to display the contact form bot
- Set up a Contact form bot - Part 2: Customize the contact form fields
- Set up a Contact form bot - Part 3: Visitors consent
- Set up a Contact form bot - Part 4: Customize bot phrases
- What are the targeted chats (or triggers) and how to use them?
- Set up and use Saved replies
- Create and manage groups in Conversations
- Assign visitors to a specific agent or group
- Ask visitors to select a group