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Migrate from one Business Solution Provider to Sendinblue to use WhatsApp features

One phone number must be associated with one Business Solution Provider (BSP) at a time. If you already use your phone number with another BSP than Sendinblue, you need to migrate your phone number from your actual BSP to Sendinblue.

❗️ Important
If you use your phone number with the WhatsApp Messenger or WhatsApp Business App, you must migrate your phone number from the phone app to the WhatsApp Business Platform. To learn more, check our dedicated article Migrate your WhatsApp phone number to WhatsApp Business Platform.

❓What is a Business Solution Provider (BSP)?

If you are not a developer or would like to connect WhatsApp to the rest of your technology stack, such as an omnichannel inbox, customer support software, or a bot platform, you can work with a Business Solution Provider (BSP) to manage communications to and from customers. Sendinblue is your Business Solution Provider. We can help you communicate with your customers on the WhatsApp Business Platform for the approved use cases of customer support and time-sensitive, personalized notifications.

During the migration, we have two types of BSP: 

  • Source BSP: The BSP you are migrating from. 
  • Destination BSP: The BSP you are migrating to. In this case, Sendinblue. 

To migrate your phone number, Sendinblue will port it from your Source BSP to your Destination BSP, Sendinblue. 

❓What is Number Porting? 

Number Porting means that a phone number already registered in the WhatsApp Business API can be moved between WhatsApp Business API accounts. It allows businesses to change of BSP or move their number to a new account, but only if the source and destination Business Manager IDs are the same.

❓What is migrated from the other BSP to Sendinblue? 

After migration, some features are migrated, and some are not:

✅ Migrated Not migrated
  • Display name,
  • Quality rating,
  • Messaging limits,
  • Official Business Account status (Green badge), and
  • Any high-quality message templates previously approved by WhatsApp.
  • Low-quality, rejected, or pending message template.
  • Message and chat history.
  • Sandboxed accounts and phone numbers.

❓From which BSP will my WhatsApp messages be sent and how will I be charged during migration? 

Before migration After migration
  • Messages will be charged by your Source BSP.
  • Your Source BSP can continue to send and receive messages without service disruption until the migration process is done on your Destination BSP.
  • Messages sent from the Source BSP and not delivered before migration will be charged by your Source BSP.
  • Messages sent after migration will be charged by Sendinblue, your Destination BSP.
  • Once the migration is done, your Destination BSP, Sendinblue, can receive and send messages

Before you start 

  • You have to be an admin of the WhatsApp Business Manager account to migrate your WhatsApp phone number.
  • Ensure you have access to the phone number you are about to migrate to receive and verify the 6-digit code sent through SMS or voice call. 
  • You have to activate the WhatsApp campaigns app on Sendinblue. Click the Add more apps on the top bar of your Sendinblue account. In the Apps tab, search for the WhatsApp campaigns app and toggle it on.
  • Your WhatsApp Business Account must be verified. To learn more, check our dedicated article Verify your WhatsApp Business account.
  • Ensure that your source and destination Business Manager IDs are the same. To find your WhatsApp ID, go to the WhatsApp overview page and, from the WhatsApp accounts section and next to the account name from which you want to retrieve the WhatsApp ID, click ··· > Copy WhatsApp account ID ⬇️.
    copy-whatsapp-id_EN-US.png
  • Are you from Brazil? 🇧🇷 Check this extra requirement!

    Check your current WhatsApp profile to see if the number registered has the extra 9 or not. When porting the number, it should look the same as the current profile.

🔁 Migrate your phone number

Now that you know everything about the migration of your WhatsApp phone number from any BSP to Sendinblue, you can start the three-step process ⬇️: 

Step 1: Disable two-step verification 

  1. Go to your WhatsApp Business Manager.
  2. Access the Phone numbers settings and click the settings ⚙️ icon next to the number you want to migrate.
    settings-phone-number.png
  3. Click Two-step verification in the left panel and Turn off two-step verification.
    turn-off-two-teps-verif.png

Step 2: Start the embedded signup in Sendinblue

  1. Go to Campaigns > WhatsApp.
  2. Click Log in With Facebook and start the embedded signup.
  3. Complete the embedded signup until the Verify Your WhatsApp Business Number step. Select or enter your phone number and click Continue.
    wa_select-phone-number_EN-US.gif
  4. Since your phone number is already linked to another account, a screen prompts you to migrate it. Click Migrate phone numbermigrate-phone-number.png

Step 3: Fill in the migration form 

The Request phone number migration form is displayed. You must fill it out to complete the migration: 

  1. Enter your WhatsApp ID.
    💡 Good to know
    To find your WhatsApp ID, go to the WhatsApp overview page and, from the WhatsApp accounts section and next to the account name from which you want to retrieve the WhatsApp ID, click ··· > Copy WhatsApp account ID.
  2. Enter your Business manager ID. Ensure that your source and destination Business Manager IDs are the same.
    💡 Good to know
    To find your Business Manager IDs, go to Business settings, and click Business Info. Your Business Manager ID is under Business Manager Info
  3. In the Phone number to port field, enter the WhatsApp phone number you want to migrate and select its country flag.
    ❗️ Important
    Ensure you can access the WhatsApp phone number, as you will receive a verification code. 
  4. Choose how you want to receive the security code to verify your phone number. You can either receive it by SMS or Call.
    migration-form.png
  5. Click Continue
  6. Enter the Verification code you received on your WhatsApp phone number and click Verify
    enter-verif-code.png

Congratulations! 🎉 Your phone number is now connected to Sendinblue, and we automatically re-enabled the two-step verification to protect your WhatsApp Business Account.  

We now recommend you verify your WhatsApp Business account to increase your daily sending limit, and then you can create your first WhatsApp campaign.

⏭ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.