Before you start

Make sure you toggled the WhatsApp app in your Sendinblue account by accessing the Add more apps tab.
Make sure you linked your WhatsApp Business account with Sendinblue and that your WhatsApp Business account has been verified. To learn more, check our dedicated articles Link your WhatsApp Business account to Sendinblue and Get your WhatsApp Business account verified respectively.
Make sure all contacts added to your contact list have opted-in to your WhatsApp messages. To learn more, check our dedicated article Collect your contacts' opt-in for WhatsApp.

👤 Add a single WhatsApp contact to your list

To add a single WhatsApp contact to your list, follow the usual steps to add a single contact for [Classic design] Contact page or [New design] Contact page.

To fill in the WHATSAPP field:

Go to the Contacts tab.
Click the Add a contact button.
Fill in the contact information. For the WHATSAPP field, enter the country code before the phone number.

💡 Good to know
Currently, customers in 🇹🇷 Turkey cannot receive messages sent by businesses using WhatsApp Business Platform. However, businesses in Turkey can send messages using WhatsApp Business Platform.
Select the list in which you want to add your new contact or create a new list.
Click Save and close.

Go to the Contacts tab.
Click the Add contact button.
Fill in the contact information. For the WHATSAPP field, click the flag and select the country code then enter the WhatsApp phone number.

💡 Good to know
Currently, customers in 🇹🇷 Turkey cannot receive messages sent by businesses using the WhatsApp Business Platform. However, businesses in Turkey can send messages using the WhatsApp Business Platform.
Click Create a contact.

Your new WhatsApp contact has been created. You can now view the contact, create a new one, or simply close the panel.

💡 Good to know

If you try to add a contact that is already in your contact list, a message with a link to the existing contact page will appear. If necessary, you can click the link to be redirected to their contact page and update their information.

📞 Add a WhatsApp phone number to an existing contact

To add the WHATSAPP attribute to an existing contact, you can either do it manually or copy the SMS attribute into the WHATSAPP attribute of several of your contacts at once.

💡 Good to know

Currently, customers in 🇹🇷 Turkey cannot receive messages sent by businesses using WhatsApp Business Platform. However, businesses in Turkey can send messages using WhatsApp Business Platform.

Add the WHATSAPP attribute manually

Follow these steps if you ever need to add the WHATSAPP attribute one contact at a time:

Go to the Contacts tab.
Click the contact you want to add a WHATSAPP attribute to.
In the Information section and WHATSAPP field, click the flag and select your contact's country code and enter the WhatsApp phone number.
Click Save changes.

Copy SMS attribute to WHATSAPP attribute

❗️ Important

This feature is only available on the [New design] Contact page.

Go to the Contacts tab.
Select all the contacts you want to copy the SMS attribute from.
Once selected, click More action > Copy SMS number to WhatsApp.

📥 Import your WhatsApp contacts

Upload a file and Copy/Paste options

💡 Good to know

If necessary, you can have the same phone number for both SMS and WhatsApp attributes. Separate blocklists are used when a contact unsubscribes from receiving SMS or WhatsApp messages.

The Upload a file and Copy/Paste options allow you to upload an import file or paste data that contains your contacts' information to Sendinblue. To import or copy/paste the phone number of a contact you want to send WhatsApp messages to, create an import file and use the WHATSAPP default attribute as your column header. Always include the + sign and the country code for each phone number, and do not separate the digits by any special character.

Once you have created your import file, check our dedicated article Import contacts to Sendinblue to learn how to use it with the Upload a file or Copy/Paste options.

Landing pages and subscription forms

To grow your audience and automatically add new contacts to your Sendinblue account, you can:

Create and promote a landing page with a built-in subscription form, or
Create a subscription form to embed on your website.

When a new visitor fills in and submits a Sendinblue subscription form with the WhatsApp field, they will be automatically added to your WhatsApp contact list along with their other contact details. To learn more on how to collect your contacts' opt-in for WhatsApp with forms or landing pages, check our dedicated article.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.