To be allowed to use the WhatsApp Business Platform, you must comply with WhatsApp Business and Commerce Policies.
Your business might not get pre-approval if:
- You offer or sell:
- Illegal, prescription, or recreational drugs, including marijuana
- Tobacco products and related paraphernalia
- Unsafe supplements
- Weapons, ammunition, or explosives
- Animals
- Adult items or services
- Alcohol
- Adult health items
- Real money gambling services
- Goods, items, or posts that we determine may be or are fraudulent, misleading, deceptive, or offensive
- Items or products with overtly sexualized positioning
- Products or items that facilitate or encourage unauthorized access to digital media which do not comply with Facebook's policies
💡 Good to knowTo have a detailed list of products you are not allowed to sell through the WhatsApp Business Platform, check the WhatsApp Commerce Policy.
- Your audience might be younger than 16.
- You request a phone number for countries or regions where WhatsApp/Facebook do not operate. There are some countries that WhatsApp excludes from communicating with WhatsApp for Business numbers. Phone numbers from the following countries are blocked:
- Crimea (+7978)
- Cuba (+53)
- Iran (+98)
- North Korea (+850)
- Syria (+963)
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.