If one or several of your contacts were subscribed or blocklisted by mistake, you may need to manually correct their subscription status. You can easily do this directly from their details page.

Good to know

To learn more about blocklisted contacts and the reasons why they can get blocklisted, check our dedicated article What are the different types of blocklisted contacts?.

Manually subscribe or blocklist a specific contact

Go to Contacts and select a contact to open their details page.

At the top of the contact details page, click Email, SMS, and/or WhatsApp campaigns, respectively:

Select Subscribed to subscribe the contact to all of your email, SMS, and/or WhatsApp campaigns, respectively.
Select Blocklisted to blocklist the contact from all of your email, SMS, and/or WhatsApp campaigns, respectively.

At the top of the contact details page, click Transactional emails:

Select Approve all senders to approve the sending of transactional emails to the contact (from any of your senders).
Select Block all senders to block the sending of transactional emails to the contact (from any of your senders).
Toggle the button next to a specific sender to:
- Green button: approve the sending of transactional emails to the contact from this specific sender, or
- Grey button: block the sending of transactional emails to the contact from this specific sender.

At the top of the contact details page, click Transactional SMS:

Select Approved to approve the sending of transactional SMS to the contact.
Select Blocked to block the sending of transactional SMS to the contact.

Manually blocklist multiple contacts

❗️ Important

By following this procedure, your contacts will only be blocklisted from your email campaigns. You can blocklist multiple contacts at once by importing a list of blocklisted contacts for email, SMS, and WhatsApp campaigns. For transactional emails and SMS, you'll need to follow the above procedure Manually subscribe or blocklist a specific contact.

To manually blocklist several contacts from your email campaigns:

Go to Contacts.
Check the box next to the contacts you want to blocklist.
Click Blocklist.
Enter the number of selected contacts to confirm.
Click Blocklist.

Go to Contacts.
Check the box next to the contacts you want to blocklist.
Click Action.
Select Add to Blocklist.
Type BLOCKLIST to confirm.
Click Yes, I want to blocklist these contacts.

⏩ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.