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[BETA] Manually subscribe or blocklist a contact from your emails, SMS, or WhatsApp messages

In this article, we will explain how to manually subscribe or blocklist a contact from your emails and SMS.

While you can manually subscribe or blocklist contacts, please note that Sendinblue will automatically blocklist contacts in the following cases: 

  • For emails:
    • They have unsubscribed from your emails by using your unsubscription form.
    • They have marked your emails as spam.
    • An email to the contact resulted in a hard bounce.
  • For SMS:
    • They have unsubscribed from your SMS by using your unsubscription form.
    • They have unsubscribed from your SMS by replying to your SMS campaign.
  • For WhatsApp:
    • They have unsubscribed from your WhatsApp by replying STOP to your WhatsApp campaign

You can also import a list of contacts to add to your blocklist.

Good to know

Manually subscribe or blocklist a specific contact

Go to Contacts and click a contact to open their details page.
contact-listing_access-contact-details_EN-US.png

Email, SMS & WhatsApp campaigns Transactional emails Transactional SMS

At the top of the contact details page, click Email, SMS, and/or WhatsApp campaigns, respectively:

  • Select Subscribed to subscribe the contact to all of your email, SMS, and/or WhatsApp campaigns, respectively.
  • Select Blocklisted to blocklist the contact from all of your email, SMS, and/or WhatsApp campaigns, respectively.

contact-listing_blocklist-manually_EN-US.gif

Manually blocklist several contacts

❗️ Important
By following this procedure, your contacts will only be blocklisted from your email campaigns. To blocklist a contact from your SMS campaigns, transactional emails, and transactional SMS, see Manually subscribe or blocklist a specific contact.

To manually blocklist several contacts from your email campaigns:

  1. Go to Contacts.
  2. Check the box next to the contacts you want to blocklist.
  3. Click Blocklist.
    contact-listing_click-blocklist_EN-US.png
  4. Enter the number of selected contacts to confirm.
  5. Click Blocklist.
    contact-listing_confirm-blocklist_EN-US.png

⏩ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.