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About the campaign creation flows

We redesigned the email campaign creation to give you a faster and simpler experience. This new campaign creation flow allows you to have, in a single glance, an overview of the email campaign you have created, from its recipients to its subject, sender, design, and even its advanced settings. 

❓Am I on the [New] or [Classic] campaign creation flow? 

  • If you signed up to Sendinblue after April 1st, the new campaign creation is automatically released on your account. 
  • If you signed up to Sendinblue before April 1st, the new campaign creation is available on your Sendinblue account but you can switch to the old version if needed by clicking beta-whatsnew-icon.png > Go back to the previous version. This will allow you to have access to features you were used to use in the old campaign creation flow and that are not yet available in the new one. 
    Check the table below to see if you already have access to the new campaign creation:

    New_campaign_creation_flow.png

    Old_campaign_creation_flow.png

    [New design] Campaign creation flow

    [Classic design] Campaign creation flow 

You will find all the articles regarding the new campaign creation flow in Email Campaigns section of our Help Center:

  • If you still have access to the [Classic] Campaign creation flow, search for the articles with titles containing the mention [Classic design].
  • If you have access to the New Campaign creation flow, search for the articles with titles containing the mention [New design].
  • Articles without specific mention have valid information for both versions.

👀 FAQs  

Some of the options from the classic campaign creation flow have been removed, modified, or moved in the new campaign creation flow. We have created this FAQ to help you find your way around:

Can I send a new campaign to recipients who did not open the previous one?

We are using the segmentation engine to allow you to add conditions to your existing lists. To find recipients who did not open your campaign:

  1. From the To step, click Advanced options and + Add a condition. 
  2. From the Events tab, choose They have opened an email and choose the type of email.
  3. Either choose Not at all or Extacly and 0 time. Then choose a specific period of time.
  4. Optional: Click Specify this condition if you want to choose a specific campaign.
  5. Click Validate this condition. The number of recipients is updated. 
    campaigns_non-opener_EN-US.gif

🚀 Recipients who did not open your email campaign are now filtered!

Can I use my existing filters in the new campaign creation flow?
Filters are not supported in the new campaign creation flow. We encourage you to create segments and use them during the creation of your email campaign. Segments are more powerful than filters and built for the future. New Events and Properties will soon be added to help you filter your recipients as best as possible. To learn more about segments and how to use them, check our dedicated section in the Help Center Filters and segments.
How can I send email campaigns to unengaged contacts?
You can select engaged and unengaged contacts from the To step of the new email campaign creation flow:
  1. After selecting your list of recipients, click Advanced options.
  2. Click + Add a condition.
  3. From the Properties tab, choose They are unengaged, or They are engaged, depending on your needs. Add other conditions. 
  4. Optional: Click Specify this condition if you want to choose a specific campaign.
  5. Click Validate this condition. The number of recipients is updated. 
    campaigns_ungaged-or-not-contacts_EN-US.png

Your campaign will be sent only to unengaged or engaged contacts depending on the option you chose.

Where is the warm-up IP option?

The warm-up IP option is available in the Schedule step if you have access to dedicated IP. However, it is not available for A/B test email campaigns. To learn more about dedicated IP, check our dedicated article Introduction to dedicated IP.

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How can I add images in an HTML email campaign? 

Picture Manager can be found in the HTML editor under the Actions menu. It allows you to see all the images you used in your email. You will be able to replace and upload images directly from there. You can also generate a URL for your images if you want to copy it, and all new image URLs are updated automatically in the HTML body.

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How can I change the name of my email campaign? 

You can change the name of your campaign by clicking the pencil icon in the header. Your campaign name cannot be changed once the campaign is sent.

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Can I attach files to my email campaign?

You can attach files to your campaigns from the Advanced settings of the new campaign creation flow. You can attach files up to 4 MB in size.

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How do I create an A/B test email campaign?

Choose if you want to create a regular or an A/B test email campaign at the beginning of your campaign creation from Campaigns > Email after clicking Create an email campaign.

campaigns_type-campaign_EN-US.gif

Can I make changes to a sent email campaign?

You cannot change recipients, content, and campaign settings once an email campaign is sent. However, you can re-schedule a sent campaign to send it to any new recipients part of your sent campaign’s list or segment. To learn more, check our dedicated article Requeue, duplicate, and archive email campaigns.

Can I switch from a regular to an A/B test email campaign?

You cannot switch from a regular email campaign to an A/B test email campaign or vice versa in the new campaign creation flow. You have to choose the type of campaign you want to create at the beginning of your campaign creation, after clicking Create an email campaign.

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⏩ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.