To find your WhatsApp campaigns statistics, go to Campaigns > WhatsApp. From there, you'll access the listing of your WhatsApp campaigns, as well as some statistics:
- Status: the progress of your campaign from Draft to Sent. If your campaign appears as Rejected or Suspended, click the information icon to find out why and display a solution.
💡 Good to knowIf your campaign has been suspended due to insufficient credits, buy a new pack of credits and resend this campaign by selecting it and clicking More actions > Resume from your WhatsApp Campaigns dashboard.
- Sent: the number of recipients the campaign was sent to.
- Read: the percentage of recipients who opened the campaign.
- Not sent: the number of recipients who did not receive the campaign. If this column is filled in, the recipients who did not receive the campaign were either blocklisted or do not have a working WhatsApp phone number.
🤔 Have a question?
If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.