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How does unsubscription work with WhatsApp Business Platform?

Sendinblue automatically processes the STOP opt-out keyword for WhatsApp. When a contact replies STOP to a WhatsApp message, Sendinblue will automatically unsubscribe and blocklist them from your database to be excluded from future sending.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.