We've created a series of articles to help you discover the Contact form feature in Conversations. In this article, we will see when, and how to request your visitors' consent in your contact form.
- Part 1: Choose when to display the contact form bot
- Part 2: Customize the contact form fields
- Part 3: Visitor's consent - YOU ARE HERE
- Part 4: Customize bot phrases
When should you ask your visitors' consent?
If you want to use your visitors' data for any purpose, you must inform them how and why you will use their data and even ask for their consent in specific situations.
First of all, make sure that you are collecting information that is relevant to your business (data minimization) and for purposes that are legitimate and clear. For example, you will not need your visitors’ date of birth to contact them or to give details about one of your products. Always make sure that your visitors are aware of how and why you will use their data. For example, let them know if you will use their data for statistics purposes, to evaluate the conversation's quality, or to send them newsletters. You are entirely responsible for deciding on the processing of your customers' personal data and for the information you share with your customers.
Requesting consent to process personal data is mandatory. For consent to be legally given, it must be freely given, specific, informed, explicit and unambiguous.
To help you comply with GDPR and make sure your visitors are aware of how and why you will be using their data and will be able to give their explicit consent, we made sure that you can edit the default messages for each checkbox and bot phrases of your contact form.
|Edited default messages||Contact form on visitors' side|
How to request visitors' consent?
You can ask your visitors' consent directly from the Settings > Contact form page and the Visitors consent section. From there you will be able to decide which consent you would like to ask from your visitors and add extra information on how and why their data will be used in the relevant text fields.
Ask visitors' consent to your terms
Edit the default message to paste the link to your Terms of Service page and to add any additional data collection information your visitors should consent to.
Ask visitors' consent to your marketing communications
Check this box to ask visitors if they agree to receive your marketing emails. Your visitors can leave this box unchecked, it is optional.
Edit the default message if needed.