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Connect your Instagram professional accounts to Conversations

By connecting your Instagram professional account to Conversations you will be able to manage all your conversations in one place: Facebook Messenger, Instagram Direct, and chat widget. Soon you will also be able to manage your WhatsApp and Email (e.g. Gmail, Outlook) conversations.

Before you start 

  • Since Instagram is owned and linked to Facebook, you must have a dedicated Facebook page for your business to link to your Instagram professional account and the Conversations app.
  • Log into your Facebook and Instagram professional accounts.
  • Switch your Instagram account to a professional account.
    Follow the steps from the detailed guide available in Conversations > Settings > Instagram.

  • Connect your Instagram account to your Facebook page.
    Follow the steps from the detailed guide available in Conversations > Settings > Instagram.

Good to know

  • Instagram is owned and linked to Facebook, this is why your Facebook page and Instagram professional accounts have to be linked to connect to Conversations.
  • Conversations is not a community management tool: It allows you to manage your private messages and provide support to your customers.
  • Only professional Instagram accounts can be connected to Conversations. Personal Instagram accounts cannot be connected to Conversations or any other third-party tool.
  • The Conversations features below are not available in Instagram direct conversations: 

Set up the connection to your Instagram professional account

  1. Go to Conversations > Settings > Instagram.Access_instagram.png
  2. Follow the steps from the 1. Make sure you are all set up section and click All set!
  3. Since your Instagram professional account is linked to your Facebook page, click Authenticate with Facebook.
    A Facebook connection page opens. 
  4. From the Facebook connection page, click Continue as ....test-account-access-fb.png
  5. From the What Instagram Business Accounts do you want to use with Sendinblue Conversations screen, check the box corresponding to the Instagram professional accounts you want to connect to Conversations and click Next.
    Connect_insta_account.png
  6. From the What Pages do you want to use with Sendinblue Conversations screen, check the box corresponding to the Facebook pages you want to link to the Instagram professional account and click Next.
    FB-connect-insta.png
  7. From the What is Sendinblue Conversations allowed to do? screen, leave all options on YES, and click Done
    You are redirected to Conversations. 
    insta-access-fb.png
    ❗️ Important
    Sendinblue Conversations may not work properly if you turn off these options.
  8. From the 3. Connect an Instagram account section, choose from the drop-down list the name of the Instagram professional account you want to connect to Conversations.
  9. Click ✔️ Connect.
    The green box at the top of your screen confirms the connection to your Instagram account.
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Use Conversations to reply to Instagram direct messages

Now that you connected your Instagram professional account to Conversations, you can receive and answer your customers' Instagram direct messages directly in Conversations.
You can answer your customers' Instagram direct messages in the same way as in the chat and use the Saved replies, Agents, and Groups features.

To access all your messages from the different platforms, go to Conversations > Conversations.

There are four ways of recognizing an Instagram direct message in Conversations:

  1. Instagram logo next to the sender name.
  2. Instagram logo next to the time the message was sent.
  3. Instagram logo at the top left of the sender profile picture.
  4. Instagram logo and Instagram account name under the Channel section. 

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⏩ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.