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Create a WhatsApp campaign

With Sendinblue, you can create WhatsApp campaigns to send advertising and information messages to your contacts.

WhatsApp is the most preferred communication channel with more than 2 billion users and potential contacts. By launching a WhatsApp campaign, you can:

  • Get better brand connections and engagement, with instant recognition;
  • Use 1:1 personalized communications, reaching customers where they are;
  • Take advantage of more formats than SMS and better engagement than email or SMS.

Before you start

🛠️ Set up your campaign

To set up your campaign:

  1. In your Sendinblue account, go to Campaigns > WhatsApp.
  2. Click on Create campaign.
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  3. Choose a name for your campaign (up to 60 characters). This name will only be visible to you, not to your recipients.
  4. Select the language in which you are going to send your campaign. This setting can be changed later if necessary.
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    💡 Good to know
    We currently support more than 60 languages.
  5. Click on Begin.

🧑‍🤝‍🧑Select your recipients

💡 Good to know
The WhatsApp Business account you linked to Sendinblue will automatically be added to the From section and used as the sender of your WhatsApp campaign.

To select your recipients:

  1. In the To section, click on Edit.
  2. Select one or several lists of recipients you want to send your WhatsApp campaign to.
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  3. Optional: to exclude one or several lists of recipients you don't want to send your WhatsApp campaign to, click on Exclude lists and select the desired list(s) of recipients to exclude.
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  4. Click on Save.
💡 Good to know
Before sending your campaign, Facebook will check if all your recipients have a valid WhatsApp account.

🖌️ Design your message

Step 1: Select a design option

We offer two options to design your WhatsApp message: you can either reuse a message from an existing campaign by using it as-is or editing it, or you can create your message from scratch. 

In the Design section, click on Edit and select one of the two options to design your message:

Use an existing message

  1. Select Use an existing message.
  2. In the drop-down list, select the campaign from which you want to reuse the message.
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  3. Click on Open editor.

Start creating from scratch

  1. Select Start creating from scratch.
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  2. Click on Open editor.

Step 2: Create your message in the editor

💡 Good to know
If you are reusing a message from an existing campaign, your design will appear locked because it has already been approved by WhatsApp. To edit your message, you will need to unlock it and submit it for approval by WhatsApp again.

Body (Mandatory)

💡 Good to know
We will soon offer a way to personalize the body of your messages using parameter variables.

Add text to the body of your message (up to 1,024 characters) and personalize it by using emojis or bold, italics, and strikethrough formatting.

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✅ Submit your message for approval

💡 Good to know
If you are reusing a message from an existing campaign without editing it, you won't need to submit it again for approval and you be able to schedule it to be sent immediately.

WhatsApp reviews all new messages to make sure they comply with WhatsApp's Commerce Policy and Business Policy. To submit your message for approval, click on Submit for approval.

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Most of the time, it will only take a few minutes for WhatsApp AI to approve your message. However, in some cases, WhatsApp will need to manually review your message before approving or rejecting it. This manual review can take up to 24 hours.

Once your message is approved by WhatsApp, you'll receive a notification in Sendinblue, as well as an email.

What happens if my message is rejected by WhatsApp?

If your message is rejected by WhatsApp, your message will appear as "suspended" in Sendinblue. You'll also receive a notification in Sendinblue, as well as an email. The reason for the rejection of your WhatsApp campaign will be stated there.

Taking into account that reason, you'll need to modify your message and submit it for approval again.

📅 Schedule your campaign

❗️ Important
In most cases, the validation of WhatsApp messages is automatic and only takes a few seconds. However, in the case of a manual review by WhatsApp, it could take up to 24 hours. To avoid getting your campaign postponed, we recommend you schedule it to be sent at least 24 hours after submitting it for approval.

To schedule your campaign:

  1. Click on Schedule.
  2. Select the date when you would like your campaign to be sent on.
  3. Select the time when you would like your campaign to be sent on. The time zone is specified below the time.
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  4. Once you're done, click on Schedule.

Your campaign will appear as Scheduled on your campaign listing page until it is sent.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.