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FAQs: Facebook Messenger

Can I connect multiple Facebook Pages to Sendinblue Chat?

Yes, you can! Connecting several Facebook Pages to Sendinblue Chat is a great way to centralize your conversations in one place. All the more so as you can add our chat widget to several websites.

Will I be notified when I receive a new message?

Yes, just make sure to turn on browser notifications for Sendinblue Chat. You can also choose to receive an email notification for every new message if it helps you be more responsive.

Will Sendinblue post on my Facebook Page?

No, only private messages will be managed in Sendinblue Chat. Besides, you have control over every reply sent—we'll never post anything without your permission.

Can I connect my personal Messenger account to Sendinblue Chat?

No, Facebook doesn't allow third-party apps like Sendinblue Chat to manage your personal messages. Only Page messages can be managed in Sendinblue Chat.

Can I respond to my Page's comments and reviews from Sendinblue Chat?

Not at the moment. Only private messages sent to your Page can be received and replied to in Sendinblue Chat.

Can I respond to my Instagram messages and comments?

Not at the moment. Even though Instagram messages might appear in your Page's inbox on Facebook, they aren't accessible from Sendinblue Chat.

Do I have to be a Page admin to reply from Sendinblue Chat?

No, any team member with the permission to access Chat can reply. This is actually a good way to let your team members reply to your clients without having to grant them access to your Page.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.