Secure your account with Two-Factor Authentication (2FA)

Sendinblue now offers more secure authentication using two-factor authentication (2FA). 2FA is an additional layer of security used to make sure that people trying to gain access to an online account are who they say they are by requiring more than just one password.

Sendinblue offers two verification methods:

  • Authentication using an authenticator app such as Authy, 1Password, or Google Authenticator.
  • Authentication using a code sent by SMS - this method is only available for users who have completed their Sendinblue profile.

Secure your account with two-factor authentication

  1. Click your name at the top-right corner of the screen.
  2. Select Security.
    security_EN.png
  3. In the Two-factor authentication tab, click Enable two-factor authentication.
    mceclip0.png
  4. Select the verification method you want to use for your account:
Authenticator app SMS Number
mceclip2.png mceclip3.png

Using an authenticator app

Install the authenticator app

The first step to enable two-factor authentication using an authenticator app is to download the authenticator app on your device by searching for it in your device’s app store. For example, you can download Authy, 1Password, or Google Authenticator.

Enable two-factor authentication

  1. Once installed, you can either scan the QR code or manually enter the code that appears on your Sendinblue account in your authenticator app. This step may vary depending on the authenticator app you have chosen.
    mceclip7.png
  2. Once you have scanned the QR code or manually entered the code, the authenticator app will display a six-digits code that you can enter in Sendinblue.
  3. Click Confirm.
    mceclip5.png
  4. Sendinblue will provide you with several one-time backup codes you can use to log into your account in case your verification method is not available. You must download, print, or copy these codes to be able to get to the next step.
  5. Click Enable two-factor authentication.
    mceclip9.png

Two-factor authentication using an authenticator app is now enabled on your account!

Using an SMS number

  1. Enter your country and phone number.
  2. Click Send code. A code is sent to you by SMS.
    mceclip12.png
  3. Enter the six-digit code sent to your phone.
  4. Click Confirm.
    mceclip11.png
  5. Sendinblue will provide you with several one-time backup codes you can use to log into your account in case your verification method is not available. You must download, print, or copy these codes to be able to get to the next step.
  6. Click Enable two-factor authentication.
    mceclip13.png

Two-factor authentication using your SMS number is now enabled on your account!

Log into Sendinblue using 2FA

To log into Sendinblue using 2FA:

  1. Simply enter your email address and password as you would normally do and click Log in, or directly sign in with Google. 
  2. Get your six-digits code from your authentication app or from the SMS that was sent to your phone according to the verification method you chose.
  3. Click Verify.
    mceclip1.png

You are now logged into Sendinblue!

❗️ Important
In case you cannot access your verification method, you can use one of your backup codes by clicking Use one of your backup codes. If you can't access your verification or recovery methods, click Can't access your verification or recovery methods? to contact our support team.

Manage your 2FA settings

Once you have enabled two-factor authentication on your account, you can manage different settings such as enabling 2FA for all users in your account, adding a recovery option, etc.

Activate 2FA for all users in your account

If you have multiple users on your account, you can choose to activate two-factor authentication for all users:

  1. Click your name at the top-right corner of the screen.
  2. Select Security.
    security_EN.png
  3. In the Two-factor authentication tab, check the Activate two-factor authentication for all users in your account.
  4. Click Save.
    mceclip14.png

All users in your account will be required to enable two-factor authentication the next time they log into Sendinblue!

Add a recovery option

Sendinblue offers two recovery options:

  • Backup codes
    mceclip16.png
    In case your other authentication method is not available, you can use the backup codes provided by Sendinblue at the time you set up 2FA to log into your account. We recommend you download, print, or copy these codes somewhere safe. You can also generate a new set of backup codes at any time.
  • Fallback SMS number
    mceclip17.png
    A fallback SMS number can be provided for Sendinblue to send 2FA codes to an alternate number - this method is only available for users who have completed their Sendinblue profile.

Change your 2FA method

To change your 2FA method, for example if you want to use your SMS number instead of an authentication app, click Edit next to the new verification method you want to use. This will invalidate your current verification method and backup codes. You will then be asked to set up your new verification method.

mceclip0.png

Disable 2FA

You can disable two-factor authentication if you do not want to use it anymore on your account. To disable 2FA on your account, simply click Disable two-factor authentication and confirm by clicking Disable.

❗️ Important
Please note that disabling 2FA will also affect other users on your account who have been required to activate the two-factor authentication.

Any other features coming?

Yes, we still have a few 2FA-related features coming! Soon, you will be able to:

  • Get the verification code on voice call instead of SMS.
  • Use the Remember my device up to 30 days feature.
  • Manage your connected devices.