How do I reply to SMS responses by email?

In this article, you will learn how to reply to the SMS responses received via a notification email.

To learn how to receive SMS responses via a notification email, read How do I receive the SMS responses?.

Reply to SMS responses by email

❗️ Important
Please note that you cannot reply to the SMS responses by replying to the notification email as the notification email is just used to notify the account holder of a SMS response. If you do reply to the notification email, Sendinblue Customer Care will receive the reply, not your contact.

To reply to SMS responses by email, you must:

  1. Grab the SMS number in the notification email
  2. Look into your contact database to retrieve the email address of the contact who sent you the SMS
  3. Directly send them an email

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.