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How to change the default welcome and offline messages on the chat widget?

❗️ Important
The Chat chatbox will soon be discontinued and replaced by the Conversations app. You will no longer be able to receive messages from your customers via the Chat chatbox. However, the Chat app will remain available for a few months to give you access to your past chats if needed. Conversations offers many features such as chatbot, targeted chats, mobile apps, or saved replies that will help you sell more online. To discover the Conversations app, check our dedicated article Change the way you communicate with your customers.

When a visitor on your website clicks on the chat icon, they are greeted with a welcome message. If you're offline at that moment and you've enabled offline display, then the visitors also see an offline message letting them know you're currently unavailable and asking for their email so you can contact them later. These messages are shown to your visitors in their browser's default language if the language is English, French, Portuguese, Spanish, German, or Italian. (For all other languages they will see the messages in English).

If you want to change these default messages, then you need to add the following lines to your Sendinblue tracker, as shown in the image below:

window.sib.custom_welcome_message = 'Your custom welcome message string';
window.sib.custom_offline_message = 'Your custom offline message string';

You may need to ask your web developer to do this configuration, which should only take a few minutes.

💡 Good to know
If you choose to override the default messages with your own, using the above-mentioned variables on the chat script, each visitor will then see these messages as is and will not be automatically translated in the visitor's default browser language.

You can locate the chat script from the Chat by clicking on Settings > Messaging channels > Website Chatbot. 

Custom_chat_message_variables.png

Please note that you can also choose not to display any or both of these messages by simply leaving the value for these variables as blank, e.g: window.sib.custom_welcome_message = ''; 

🤔 Have a question?

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