The Chat chatbox will soon be discontinued and replaced by the Conversations app. You will no longer be able to receive messages from your customers via the Chat chatbox. However, the Chat app will remain available for a few months to give you access to your past chats if needed. Conversations offers many features such as chatbot, targeted chats, mobile apps, or saved replies that will help you sell more online. To discover the Conversations app, check our dedicated article Change the way you communicate with your customers.
Sendinblue’s Chat platform helps you better prioritize your conversations. Each conversation can have one of two statuses: New or Resolved.
To mark a conversation as resolved, click on the Resolved button located at the bottom right side of the Chat screen. This will move the conversation to a separated tab called Resolved containing a list of conversations that were previously resolved by an operator.
Resolved conversations can be opened again and marked as Unresolved by using the same steps above.