Skip to main content

How to mark a chat conversation as "resolved"

SendinBlue’s Chat platform helps you better prioritize your conversations. Each conversation can have one of two statuses: New or Resolved.

To mark a conversation as resolved, click on the Resolved button located at the bottom right side of the Chat screen. This will move the conversation to a separated tab called Resolved containing a list of conversations that were previously resolved by an operator.

Resolved conversations can be opened again and marked as Unresolved by using the same steps above.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.