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Assigning chat conversations to a specific operator

Sendinblue’s chat platform allows you to assign conversations to one operator.

In order to assign a conversation to yourself or to another operator, you should:

  1. Click on Unassigned (located at the bottom, left-hand side of the text box) to view a list of available operators.
  2. Click on the name of the operator you wish to assign the conversation to.
💡 Good to know
As an operator, you can configure your notifications settings in order to get notified each time a conversation is assigned to you.

To remove a conversation assignment, simply choose Unassigned in the same list.

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🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.