Assigning chat conversations to a specific operator

Sendinblue’s chat platform allows you to assign conversations to one operator.

In order to assign a conversation to yourself or to another operator, you should:

  1. Click on Unassigned (located at the bottom, left-hand side of the text box) to view a list of available operators.
  2. Click on the name of the operator you wish to assign the conversation to.

Good to know: As an operator, you can configure your notifications settings in order to get notified each time a conversation is assigned to you.

To remove a conversation assignment, simply choose Unassigned in the same list.