Skip to main content

Change my Conversations notification settings

When you receive a message from your visitors on Conversations, you can get a notification on your Desktop, mobile phone, or by email. In this article, we will see how you can edit and disable these notifications. 

Desktop notifications

You can receive audio and/or visual notifications on your desktop when you receive a message from your visitors and/or if there is a new visitor on your website.

To change the settings of your notifications, go to Conversations > Settings > Notifications

2022-02-18_17-06-54__1_.gif

Notification sound

From this section, you can choose from the drop-down list the sound that your device will make when you receive a new message from a visitor. You can test each sound by clicking on them one by one. 

💡 Good to know
If you do not want to receive sound notifications, choose None (sound off) from the drop-down list. You will have to check your Conversations dashboard regularly or enable pop-up notifications so that you don't miss new messages from your visitors.

Make it louder

If you feel that the sound notification is too low and that you won't be able to hear it, you can increase it by checking the Make it louder box.

Repeat sound for new incoming chats

Check the Repeat sound for new incoming chats box to repeat the notification sound until you open the conversation.

This option only works with new conversations. If a visitor sends another message in a conversation you've already joined, the notification sound will only play once. 

❗️ Important

We recommend leaving this box unchecked if you receive a lot of messages on Conversations.

Display time

Display time corresponds to pop-up notifications which appear at the top or bottom right corner of your computer screen when you receive a new message in Conversations or when there is a new visitor on your website.

❗️ Important
You must allow notifications from Sendinblue in your browser's settings, and notifications from your browser in your computer's settings to receive pop-up notifications. 

Pop-up notifications are very useful if you chose not to receive sound notifications but still want to be notified, or if you want to receive an additional notification to the sound notifications.

See what they look like: 

Windows
Bottom-right corner

Mac
Top-right corner

conversations_popup-windows_EN-US.png conversations_popup-mac_EN-US.png

Pop-up notifications display until you close or check them but you can automatically close the pop-up notification after a specific time:

  1. Check the Hide notifications after x seconds.
  2. Change the display time using the up and down arrows or type the desired number directly into the field. 

2022-02-16_15-56-04__1_.gif

Visitors online

If you want to know when a visitor is on your website, you can check the Receive a notification for every visitor to the website box. 

❗️ Important
We highly recommend leaving this box unchecked if your website has a high number of visitors. 

After checking the box, you will be able to choose from the drop-down list the sound that your device will make when there is a new visitor on your website. You can test each sound by clicking on them one by one. 

❗️ Important
If you choose to receive notifications for new visitors on your website, we recommend that you choose a different sound notification than the one for new messages.

2022-02-16_11-45-19__1_.gif

💡 Good to know
If you do not want to receive sound notifications, choose None (sound off) from the drop-down list. You will still receive pop-up notifications from your browser if you allowed them in your browser's and desktop's settings. To learn more, see our dedicated section on Display time.

Mobile notifications

If you use our Mobile app, you can receive a notification on your smartphone when your operating hours start and when they end. To enable notifications on your smartphone, check the box Send notifications when operating hours start/end in your Chat profile under the Operating hours settings:

conversations_notifications-phone-operating-hours_EN-US.gif

Notifications by email

Imagine you are offline and a visitor sends an important question that needs a quick answer to convert them into a customer. You would like to be notified? It is possible with Conversations' email forwarding option! 

See how to enable this option:

  1. Go to Conversations > Settings > Preferences.
  2. Go to the Email forwarding section at the bottom of the page. 
  3. From the Offline messages and conversation transcripts drop-down list, either choose:
    • Do not forward anything: you will not receive any email This option disables the sending of new messages by email when you are offline. 
    • Forward conversation transcripts, missed and offline messages: you will receive an email for each conversation, unanswered conversation, and each message received when you are offline.
    • [Recommended] Forward missed and offline messages only: you will receive an email for each unanswered conversation and each message received when you are offline.
  4. Optional: Change the email address to which messages will be forwarded.
    By default, the emails will be sent to the account owner's email but you can override it with another email address of your choice. 
    2022-02-16_16-40-46__1_.gif
💡 Good to know
If your visitor shared their contact details, you will be able to answer them directly by email. Otherwise, you will have to connect to Conversations.

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.