Manually subscribe or blacklist a contact from your emails and SMS

In this article, we will explain how to manually subscribe or blacklist a contact from your emails and SMS.

While you can manually subscribe or blacklist contacts, please note that Sendinblue will automatically blacklist contacts in the following cases: 

  • For emails:
    • They have unsubscribed from your emails by using your unsubscription form.
    • They have marked your emails as spam.
    • An email to the contact resulted in a hard bounce.
  • For SMS:
    • They have unsubscribed from your SMS by using your unsubscription form.
    • They have unsubscribed from your SMS by replying to your SMS campaign.

You can also import a list of contacts to add to your blacklist.

Good to know

  • To learn what a blacklisted contact is, read 🎥 What is a blacklisted contact?.
  • In Contacts, all your blacklisted contacts appear in red with a blacklisted_symbol_EN.png icon on the left of their email address.

Manually subscribe or blacklist a specific contact

Go to Contacts or to CRM CRM Contacts and click the email address of a contact to open their details page. Then, manually subscribe or blacklist a contact:

For email campaigns

At the top of the contact details page, click Email campaigns:

  • Select Subscribed to subscribe the contact to all of your email campaigns.
  • Select Blacklisted to blacklist the contact from all of your email campaigns.

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For SMS campaigns

At the top of the contact details page, click SMS campaigns:

    • Select Subscribed to subscribe your contact to your SMS campaigns.
    • Select Blacklisted to blacklist your contact from your SMS campaigns.

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For transactional emails

At the top of the contact details page, click Transactional emails:

  • Select Approve all senders to approve the sending of transactional emails to the contact (from any of your senders).
  • Select Block all senders to block the sending of transactional emails to the contact (from any of your senders).
  • Toggle the button next to a specific sender to:
    • Green button: approve the sending of transactional emails to the contact from this specific sender, or
    • Grey button: block the sending of transactional emails to the contact from this specific sender.

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For transactional SMS

At the top of the contact details page, click Transactional SMS:

    • Select Approved to approve the sending of transactional SMS to the contact.
    • Select Blocked to block the sending of transactional SMS to the contact.

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Manually blacklist several contacts

❗️ Important
By following this procedure, your contacts will only be blacklisted from your email campaigns. To blacklist a contact from your SMS campaigns, transactional emails, and transactional SMS, see Manually subscribe or blacklist a specific contact.

To manually blacklist several contacts from your email campaigns:

  1. Go to Contacts.
  2. Check the box next to the contacts you want to blacklist.
  3. Click Action.
  4. Select Add to Blacklist.
    blacklist_contacts_EN.png
  5. Type BLACKLIST to confirm.
  6. Click Yes, I want to blacklist these contacts.

⏩ What's next?