Manually subscribe or blacklist a contact from your email and SMS campaigns

In this article, we will explain how to manually subscribe or blacklist a contact from your email and SMS campaigns.

While you can manually subscribe or blacklist contacts, please note that Sendinblue will automatically blacklist contacts in the following cases: 

  • For emails:
    • They have unsubscribed from your emails by using your unsubscription form
    • They have marked your emails as spam
    • An email to the contact resulted in a hard bounce
  • For SMS:
    • They have unsubscribed from your SMS by using your unsubscription form
    • They have unsubscribed from your SMS by replying to your SMS campaign

You can also import a list of contacts to add to your blacklist.

Good to know

  • To learn what a blacklisted contact is, read 🎥 What is a blacklisted contact?.
  • In Contacts, all your blacklisted contacts appear in red with a blacklisted_symbol_EN.png icon on the left of their email address.

Manually subscribe or blacklist a specific contact

  1. Go to CRM CRM Contacts or to Contacts
  2. Click the email address of a contact
  3. For email campaigns, click Email campaigns
    • Select Subscribed to subscribe your contact to your email campaigns
    • Select Blacklisted to blacklist your contact from your email campaigns
      email_campaigns_EN.png
  4. For SMS campaigns, click SMS campaigns
    1. Select Subscribed to subscribe your contact to your SMS campaigns
    2. Select Blacklisted to blacklist your contact from your SMS campaigns

SMS_campaigns_EN.png

Manually blacklist several contacts

❗️ Important
By following this procedure, your contacts will only be blacklisted from your email campaigns. To blacklist a contact from your SMS campaigns, see Manually subscribe or blacklist a specific contact.

  1. Go to Contacts
  2. Check the box next to the contacts you want to blacklist
  3. Click Action
  4. Select Add to Blacklist
    blacklist_contacts_EN.png
  5. Type BLACKLIST to confirm
  6. Click Yes, I want to blacklist these contacts

⏩ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.