In this article, we will explain how to manually subscribe or blacklist a contact from your emails and SMS.

While you can manually subscribe or blacklist contacts, please note that Sendinblue will automatically blacklist contacts in the following cases: 

• For emails:
  • They have unsubscribed from your emails by using your unsubscription form.
  • They have marked your emails as spam.
  • An email to the contact resulted in a hard bounce.
• For SMS:
  • They have unsubscribed from your SMS by using your unsubscription form.
  • They have unsubscribed from your SMS by replying to your SMS campaign.

You can also import a list of contacts to add to your blacklist.

Good to know

• To learn what a blacklisted contact is, read 🎥 What is a blacklisted contact?.
• In Contacts, all your blacklisted contacts appear in red with a  icon on the left of their email address.

Manually subscribe or blacklist a specific contact

Go to Contacts or to CRM > CRM Contacts and click the email address of a contact to open their details page. Then, manually subscribe or blacklist a contact:

For email campaigns For SMS campaigns

For transactional emails For transactional SMS

For email campaigns

At the top of the contact details page, click Email campaigns:

• Select Subscribed to subscribe the contact to all of your email campaigns.
• Select Blacklisted to blacklist the contact from all of your email campaigns.

For SMS campaigns

At the top of the contact details page, click SMS campaigns:

1. • Select Subscribed to subscribe your contact to your SMS campaigns.
   • Select Blacklisted to blacklist your contact from your SMS campaigns.

For transactional emails

At the top of the contact details page, click Transactional emails:

• Select Approve all senders to approve the sending of transactional emails to the contact (from any of your senders).
• Select Block all senders to block the sending of transactional emails to the contact (from any of your senders).
• Toggle the button next to a specific sender to:
  • Green button: approve the sending of transactional emails to the contact from this specific sender, or
  • Grey button: block the sending of transactional emails to the contact from this specific sender.

For transactional SMS

At the top of the contact details page, click Transactional SMS:

1. • Select Approved to approve the sending of transactional SMS to the contact.
   • Select Blocked to block the sending of transactional SMS to the contact.

Manually blacklist several contacts

To manually blacklist several contacts from your email campaigns:

1. Go to Contacts.
2. Check the box next to the contacts you want to blacklist.
3. Click Action.
4. Select Add to Blacklist.
   
   
5. Type BLACKLIST to confirm.
6. Click Yes, I want to blacklist these contacts.

⏩ What's next?

• Why not delete contacts who are blacklisted?
• 🎥. Where can I view the list of blacklisted contacts?
• Remove a contact from your blacklist

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.