🎥 Where can I view the list of blacklisted contacts (unsubscribed addresses, complaints, hard bounces) of a campaign?

blacklisted contact is a contact that is excluded from receiving your campaigns due to certain reasons. Check out our article What is a blacklisted contact? to learn more about why a contact can be blacklisted.

You can also learn more about blacklisted contacts with this video:

In Sendinblue, you can get a comprehensive list of blacklisted contacts of a campaign and know the reason for their blacklisting:

  • complaint (your contact has reported your email as SPAM)
  • unsubscription (your contact has asked to unsubscribe from your messages)
  • hard bounce (ex: non-existent address or blocked email address)
  • unsubscribed by admin: you have blocked this contact

Get the list of blacklisted contacts

  1. To view the list of blacklisted contacts of a campaign, go to the Contacts tab.
  2. Click Advanced Search & Segmentation to start the search process.
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  3. From the drop-down box, select Blacklisted.
  4. Select Yes.
  5. Select the reason for blacklisting.
    The following drop-down boxes are additional filters where you can select more values to refine your search or choose to ignore.
  6. Click Search to view the results under the search box.
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Export the list of blacklisted contacts

You can export the contacts from your search by selecting them and choosing Export from the drop-down box.

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