What is a blacklisted contact?

A blacklisted contact is a contact that is excluded from receiving your campaigns due to certain reasons. None of your campaigns will be sent to this contact after they have been blacklisted. However, these contacts will still be in your lists and in your database. A contact can be blacklisted due to 4 reasons:

  • they have resulted as a hardbounce (ex: their email address does not exist)
  • they have marked your emails as SPAM
  • they have unsubscribed from your emails
  • or you have blacklisted them manually