How do I receive the SMS responses?

In this article, we will explain how to receive the SMS responses of your contacts.

You may receive the SMS responses of your contacts using one of these two methods:

Receive a notification email (recommended)

You may receive responses to your SMS messages via a notification email.

To receive notification emails on your Sendinblue login email address, enable the SMS Replies option on your account. Please note that you cannot use a reply-to email address to receive these SMS notification emails.

❗️ Important
Replying to a notification email will not send the response to your contact. If you do reply to the notification email, Sendinblue Customer Care will receive the reply, not your contact. To learn how to respond to SMS responses by email, read How do I reply to SMS responses by email?.

Receive an SMS

Please note that Sendinblue does not offer back and forth SMS messaging.

To receive your contacts responses directly by SMS, add your phone number in the body of the SMS message you send to your contacts. Your contact will then have to reply directly to your phone number with their own phone number, and not as a reply to the SMS sent from Sendinblue. For this matter, we do not actually recommend using this method as it could cause a lot of confusion between the different platforms used.

⏩ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.