Do you have a refund policy?

SendinBlue does not provide refunds for unused credits, except in cases when: 

  • there is a technical error by SendinBlue 
  • a user is not qualified to send from SendinBlue's shared IPs

Please note: If your campaigns do not respect our Terms & Conditions, or if your use of sendinblue.com is abusive, we may stop one or more of your campaigns without notice.