Please follow the steps below to convert your White Label account to the Multiple Accounts manager and allow your sub-accounts to access all SendinBlue features.
Note: When using the Multiple Account manager, references to SendinBlue may occasionally be visible to your users. This is why we do not refer to this tool as a White Label solution.
Step 1 – Create a CNAME record
You will need to create a CNAME record as shown below.
1. If you’d like to activate transactional SMS:
- Sub-domain: sms.yourdomain.com
- Record type: CNAME
- Target: cname-sms.partnerinblue.com.
2. If you’d like to activate transactional emails:
- Sub-domain: smtp.yourdomain.com
- Record type: CNAME
- Target: cname-smtp.partnerinblue.com.
3. If you’d like to activate automation:
- Sub-domain: automation.yourdomain.com
- Record type: CNAME
- Target: cname-automation.partnerinblue.com.
Step 2 – SMTP activation
After you have created the appropriate CNAME record(s), please send an email to agencies@sendinblue.com so we can activate transactional functionality for your sub-accounts.
Important: You will need to associate your dedicated IP to S.SMTP in order to activate transactional email functionality. Step 3 will guide you through this process. Once SMTP is activated for your parent account, you may enable it for your desired sub-accounts.
Step 3 – Configure your dedicated IP
To associate your dedicated IP to S.SMTP, visit this page while logged into your SendinBlue account: https://account.sendinblue.com/ip/manage. Click on "Manage" and then on "Associate with S.SMTP". Once your dedicated IP is associated with S.SMTP, please return to your SendinBlue "Parent" account dashboard.
Step 4 – Activate transactional features for your sub-accounts
You will now see the SMS icon displayed under each sub-account (once Step 2 is completed). The SMTP icon will also be displayed under each account whose dedicated IP is associated with S.SMTP (in Step 3). By default, these icons will appear with a red dot indicating that the SMS and SMTP features are inactive.
To activate transactional emails and/or SMS for your sub-accounts, click on the respective icons:
- SMS to activate transactional SMS
- SMTP to activate transactional SMTP
The features have been activated once the red dots have changed to green.
Step 5 – Accessing transactional features from sub-accounts
When SMTP-activated users log on to their sub-account, two new options will be visible: "Transactional Emails" and "Transactional SMS".
Next: To learn more about reporting for transactional messages, check out this tutorial.