Managing your white label account

Your Sendinblue white label account has been successfully created and you should have received a confirmation email. Please follow this tutorial to give you a better understanding of how to use your Administrator account to manage your child accounts. To access the interface to manage your child accounts, go to your Sendinblue account and click on My Account, then on My Reseller Account (make sure you do not confuse the parent account accessible from Sendinblue with the child accounts accessible from your customized URL).

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1.Customizing the interface to suit you

Make the Sendinblue platform your own by customizing the interface.

You can download: 
- your logo: it will appear on your child accounts' login page on your white label platform
- your icon: it will appear in the top left of the header on all your white label platform interfaces.

You can also select the color of links and buttons, and the background color. 

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2. Creating a child account

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The white label plan lets you create child accounts independently. When you create a child account, you choose their login email address and password. For your information, each child account's API key is also available from their user profile.

You can also choose which features child accounts have:

  • Transactional email
  • SMS Campaigns
  • Transactional SMS
  • Marketing Automation

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In the following cases, child accounts will see:

  • Transactional emails disabled and Transactional SMS enabled
    • ✅ Platform Transactional
    • ❌ Tab Email
    • ✅ Tab SMS
  • Transactional emails disabled and Transactional SMS disabled
    • ❌ Platform Transactional
  • SMS Campaigns disabled
    • ✅ Platform Campaigns
    • ❌ Tab SMS

3. Associating a dedicated IP address to a child account

Once you have configured the dedicated IP address(es), you need to:

1. Associate your chosen IP address(es) to this white label account. To do so, click on "Associate an IP" and choose the dedicated IP address(es) you wish to use with your white label account. 

2. Assign this (or these) dedicated IP address(es) to each child account. You just need to click on "Add" under each child account's "Associated IPs" field. You can assign more than one IP address to the same child account. This means the campaigns routed by this child account will be randomly spread among the IP addresses in the pool.

Tip: Depending on your customers, the sensitivity of their email content and the quality of their contact databases, we recommend using a dedicated IP address for each child account.

4. Assigning email and/or SMS credits

The number of monthly email credits included in your plan is shown in the top left-hand corner (150,000 credits in our example). You are free to assign credits to your child accounts.

  • To add e-mail credits to one of your child accounts, you just need to click on the (+) sign in the column "email credits remaining".
  • To remove email credits from one of your child accounts, you just need to click on the (-) sign in the column "email credits remaining"

Email credits are valid for 30 days from the subscription date. If your email credit has run out, you can subscribe to a new plan at any time (from the white or special label tab)

Note: As subscriptions cannot be combined, you need to subscribe to a new plan once you have completely used up all your credits. Any email credits remaining in your first subscription will not be saved.
The number of credits available equals the number of credits still to be assigned in the current month, so: Number of credits in the subscription = email credits available + email credits already assigned + email credits used, i.e. A=B+C+D

On the first day of your new subscription, the number of "email credits available" is calculated as follows: Number of "email credits available" = number of "email credits included in the plan" - total "email credits remaining". Let's look at an example.

Let's say that you subscribe to a white label plan with 100,000 emails per month on January 1. You create 2 child accounts: child account 1 to whom you assign 70,000 credits and child account 2 to whom you assign 30,000 credits. Child account 1 uses up their 70,000 credits in January. Child account 2 only uses 5,000. On February 1, child account 1 has 0 email credits remaining and child account 2 still has 25,000. The number of credits available is therefore 100,000 - 25,000 = 75,000. Now let's say that child account 1 asks you for 80,000 credits and child account 2 informs you that 5,000 credits will be enough for February. You can then remove 20,000 credits from child account 2. You then have 95,000 email credits available and you can assign 80,000 of them to child account 1. You will then have: Number of email credits available = 15,000 Email credits remaining, Child account 1 = 80,000 Email credits remaining, Child account 2 = 5,000 SMS credits are valid for an unlimited period.

To buy more SMS credits, click here.

Your satisfaction is our priority. Our international support team is available to assist you with any queries you may have regarding your white label account.