Skip to main content

SMS opt-out keywords (HELP, STOP, START, INFO)

Sendinblue automatically processes the following SMS opt-out keywords:

  • HELP: Sendinblue will respond with the following message: Msg&Data rates may apply. Reply STOP to cancel or call 844-744-2639.
  • STOP: Sendinblue will automatically unsubscribe and blocklist the contact from your database to be excluded from future sending.
    💡 Good to know
    To comply with applicable US laws, always include STOPTo help you comply with the United States SMS marketing regulations, we enabled the Manage compliance for United States 🇺🇸 feature during your SMS campaign creation in Sendinblue. To learn more, check our dedicated article Always comply with the United States SMS marketing regulations with our compliance feature.
  • START: Sendinblue will automatically subscribe the contact to receive SMS.
  • INFO: Sendinblue will respond with the following message: To learn more, go to 1 msg/mo. Reply HELP for help, STOP to cancel. Msg&Data rates may apply.

⏩ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.