How can I close my account?

Closing your Sendinblue account

To close your account, please follow these steps. I

  1. Click on your account name in the top-right corner of your account.
  2. Select your email address in the drop-down list to access your account.
  3. Click Settings in the left sidebar.
  4. Scroll to the bottom of the page and select Close your account

f you're an Enterprise client, please contact our Customer Care team at contact@sendinblue.com to close your account.

Good to know: Closing your Sendinblue account is a permanent step and data can not be recovered once this process is completed. 

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Before closing your account

You may wish to export several types of data from your account: 

Exporting your contact list 

To export your contact list, please follow this guide in our Help Center. 

Exporting aggregate campaign results

To export a summary report of your campaigns' results, navigate to your Email Campaign Statistics page and select your desired date range to export. 

Then, click on the Export button above the Email Campaigns list to download a .csv file directly to your device. 

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Exporting individual campaign results 

From an individual campaign report, you can click on the download button in the top right-hand corner.

Select Export campaign data (in CSV format) and respond affirmatively in the confirmation window.

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The .csv file will be available for download from the notification center (the bell icon in the top right-hand corner of your account): https://my.sendinblue.com/notifications

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Have a question? 

Our team is here to help you! Reach out to us at contact@sendinblue.com or submit your question to our support team here