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Include an unsubscribe option in your SMS messages

In this article, we will explain how to add an unsubscribe option to your SMS messages.

Before you start

Is it mandatory to add an unsubscribe option in SMS messages?

SMS campaigns

The CNIL imposes that all SMS campaigns must contain a way for the recipients to easily unsubscribe from the sending list of the message sender.

Transactional SMS

When sending transactional SMS (confirmation code, purchase, appointment reminder, etc.), adding a way to unsubscribe is not mandatory.

How does Sendinblue manage SMS unsubscriptions?

The management of SMS unsubscriptions is automatically done by Sendinblue. After unsubscribing, contacts are automatically blocklisted and receive an automatic confirmation message.

What are the unsubscribe options available for SMS messages?

Sendinblue offers two options to let your contacts unsubscribe from your SMS messages:

Unsubscribe link

The unsubscribe link is a system that allows each recipient of SMS messages to have an easy way to unsubscribe from the sending list of the message sender by simply clicking on a link in the SMS.

Step 1: Create your unsubscribe form

  1. Go to Contacts > Forms > Unsubscription.
  2. Click Create a new unsubscription form.
    create_unsub_form_EN.png

Step 2: Customize your SMS unsubscribe form

  1. At the Setup step, name your unsubscribe form.
    setup_step_EN.png
  2. At the Design step:
    1. Select the Enter your email address to unsubscribe block.
    2. In the Attribute list, select SMS.
      sms_attribute_EN.png
    3. Customize the rest of the form to meet your needs.
  3. At the Settings step:
    1. Select whether or not you want to redirect your contacts to a confirmation page.
    2. If necessary, select to which confirmation page you want to redirect your contacts.
      confirmation_page_EN.png
  4. At the Messages step, customize the messages shown when a contact unsubscribes:
    • Success message: displayed when a contact successfully unsubscribes.
    • Invalid user information: displayed when the information provided does not match the field format.
    • Error message: displayed when the unsubscription failed.
    • Empty field: displayed when the contact did not enter any information in the field.
    • Contact number does not exist: displayed when the contact entered a number that does not appear in your contact list.
      messages_EN.png

Step 3: Share your SMS unsubscribe link

❗️ Important
It is not recommended to include URL shorteners (like bit.ly or tinyurl) in SMS messages sent to US contacts. This may affect the deliverability of your messages and result in hard bounces.
  1. At the Share step, click the eye_icon.png icon to preview your SMS unsubscription form.
  2. To add your SMS unsubscribe link to your SMS campaigns:
    1. Copy the Quick share link.
      quick_share_EN.png
    2. Paste it into your SMS message.

Your contacts can now unsubscribe from your SMS messages whenever needed.

STOP code

💡 Good to know
If your contacts live in a country where STOP code is not available, include an unsubscribe link in the SMS messages you send them instead.

The STOP code is a system that allows each recipient of SMS messages to have an easy way to unsubscribe from the sending list of the message sender by simply replying the word "STOP".

Sendinblue offers STOP code management for SMS messages sent to contacts in the following countries:

Mandatory Optional
  • Canada
  • France
  • Norway
  • United States
  • Austria
  • Finland
  • Germany
  • Netherlands
  • Sweden

When sending SMS messages to contacts in these countries, include at the end of every SMS "Reply STOP to [STOP_CODE]", where STOP_CODE will, at the time of sending, automatically be replaced by a code specific to SMS campaigns or transactional SMS.

❗️ Important
To comply with applicable US laws, always include this phrase in your first SMS message to contacts in the US: "[Your Company Name] : [Your Message] - STOP/Unsubscribe." Replace [Your Company Name] with your company name and replace [Your Message] with the content of your SMS message.

⏩ What's next?

🤔 Have a question?

If you have a question, feel free to contact our support team by creating a ticket from your account. If you don't have an account yet, you can contact us here.